Privacy Policy

Welcome to Imos Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website imosspizz.top, place orders online, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website immediately.

This Privacy Policy applies to all information collected through our website (imosspizz.top), and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Imos Pizza operates the website imosspizz.top and provides food ordering and delivery services throughout the United States. For the purposes of this Privacy Policy, "we," "us," and "our" refer to Imos Pizza.

• Business Name: Imos Pizza
• Website: imosspizz.top
• Email: [email protected]

2. Information We Collect

We collect information that you provide directly to us, information collected automatically through your use of the Services, and information from third-party sources. The categories of personal information we may collect include the following:

2.1 Personal Information You Provide to Us

When you register an account, place an order, subscribe to our newsletter, contact customer support, or otherwise interact with our Services, you may voluntarily provide us with the following types of personal information:

• Identity Information: First name, last name, username, or similar identifiers.
• Contact Information: Billing address, delivery address, email address, and telephone numbers.
• Financial Information: Payment card details (credit card, debit card), billing information. Note: We do not store your full payment card numbers — these are processed by our secure, PCI-DSS-compliant payment processors.
• Account Credentials: Username and encrypted password for account access.
• Order Information: Your food preferences, order history, special dietary requirements, and delivery instructions.
• Communications: Any messages, feedback, reviews, or correspondence you send to us, including customer service inquiries.
• Marketing Preferences: Your preferences for receiving marketing communications from us and our partners.

2.2 Automatically Collected Information

When you access and use our website, we automatically collect certain technical data, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, hardware model, and mobile network information.
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, search terms, and interaction data with our website features.
• Location Data: Approximate geographic location derived from your IP address; precise GPS location if you grant permission through your device.
• Log Data: Server logs that record your activity on our website, including the date and time of your visit, pages viewed, and any errors encountered.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 7 for more details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect or log in through a social media account (such as Facebook or Google), we may receive information from that platform, including your public profile data.
• Payment Processors: Transaction confirmation and fraud prevention data from payment service providers.
• Analytics Providers: Aggregated and anonymized usage data from analytics services.
• Advertising Partners: Information about your interests and online behavior to help us deliver relevant advertisements.
• Delivery Partners: Delivery confirmation and status updates from our third-party delivery service partners.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, as described below. We will only use your information for the purposes described in this Privacy Policy, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests.
• Creating and managing your user account.
• Sending you order confirmations, receipts, and delivery status updates.
• Responding to your customer service inquiries and resolving disputes.
• Processing payments and preventing fraudulent transactions.
• Providing you with a personalized browsing and ordering experience.

3.2 Analytics and Service Improvement

• Analyzing how our website and Services are used to identify trends and improve functionality.
• Conducting internal research and product development to enhance our menu offerings and service quality.
• Monitoring the technical performance of our website and diagnosing technical problems.
• Measuring the effectiveness of our marketing campaigns and promotions.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and discounts — but only where you have opted in or where we have a legitimate interest to do so.
• Delivering targeted advertisements based on your browsing history, order history, and interests.
• Notifying you about changes to our menu, terms, policies, or services.
• Conducting surveys and collecting feedback to improve our services.

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal processes.
• Enforcing our Terms of Service and other applicable agreements.
• Protecting the rights, property, and safety of Imos Pizza, our customers, and the public.
• Detecting and preventing fraud, abuse, and other harmful activities.

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your personal information in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who perform functions on our behalf, including:

All service providers are contractually obligated to use your information only for the purposes we specify and to implement appropriate security measures.

4.2 Legal Requirements and Safety

We may disclose your personal information when required by law or in response to valid legal process, including:

• Complying with any court order, law, or legal process, including responding to any government or regulatory request under applicable federal or state law.
• Cooperating with law enforcement agencies, including the Federal Bureau of Investigation (FBI) or local police departments, in connection with investigations.
• Enforcing our Terms of Service or other agreements.
• Protecting against or preventing fraud, unauthorized transactions, claims, or other liabilities.
• Protecting the rights, property, or personal safety of our employees, customers, or others.

4.3 Business Transfers

If Imos Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with third parties in other situations where we have obtained your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and have implemented commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it. All employees with access to personal data are required to maintain its confidentiality.
• PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS) to protect your financial information.
• Secure Password Storage: User account passwords are stored using industry-standard cryptographic hashing algorithms and are never stored in plain text.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments of our systems and infrastructure.
• Data Minimization: We collect only the minimum amount of personal information necessary to fulfill the purposes described in this Privacy Policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach as required by applicable state breach notification laws.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific privacy rights under applicable federal and state laws. As a business operating in the United States, we comply with the Federal Trade Commission (FTC) Act and applicable state privacy laws. If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

6.1 Rights Available to All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes of processing, and the third parties with whom we have shared your data.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required by law to retain it or where it is necessary for the completion of a transaction).
• Right to Opt-Out of Marketing: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

California residents have the following additional rights under the CCPA/CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: While we do not sell your personal information in the traditional sense, to the extent that any data sharing activities constitute a "sale" or "sharing" under the CCPA/CPRA (including sharing for cross-context behavioral advertising), you have the right to opt out. You may submit such a request via [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of your sensitive personal information to what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices or rates, or provide a different level or quality of services solely because you exercised your rights.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Email: [email protected] (Subject line: "Privacy Rights Request")
• Website: imosspizz.top

We will respond to your verifiable request within 45 days of receipt. If we require more time (up to 90 days for complex requests), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to protect the security of your information. We will not charge a fee for processing your request unless your request is excessive, repetitive, or manifestly unfounded.

7. Cookie Policy

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and deliver targeted advertising.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences, shopping cart contents, and login status.

7.2 Types of Cookies We Use

7.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to refuse or delete cookies through your browser settings. Please consult your browser's help documentation for instructions.
• Opt-Out Tools: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For interest-based advertising, you can opt out via the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).
• Cookie Consent Banner: When you first visit our website, you will be presented with a cookie consent banner allowing you to accept, reject, or customize your cookie preferences.

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention periods are as follows:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

9. Children's Privacy

We do not intentionally market our Services to children, and our website is not directed at children under the age of 13 as defined by the Children's Online Privacy Protection Act (COPPA), or under the age of 18 as per our own policy. If you are under 18 years of age, please do not use our website or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so that we can take appropriate action.

10. International Data Transfers

Imos Pizza is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers may store or process your information in countries other than the United States. These countries may have different data protection laws than those in your home jurisdiction.

When we transfer personal information outside the United States to our service providers, we take steps to ensure that appropriate safeguards are in place to protect your information, including:

• Ensuring that our third-party service providers are bound by contractual obligations to protect your personal information to the same standard as required under applicable United States privacy laws.
• Using service providers that have implemented appropriate technical and organizational security measures.
• Verifying that any international transfers comply with applicable legal requirements.

By using our Services and providing us with your personal information, you acknowledge that your information may be transferred to and processed in countries outside your jurisdiction, including the United States.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and online services that are not operated or controlled by Imos Pizza. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over their privacy practices or content.

Our inclusion of a link to a third-party website does not imply any endorsement, approval, or responsibility for such website or its content.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activities tracked. Currently, there is no uniform standard for recognizing and implementing DNT signals, and our website does not currently respond to DNT browser signals. However, you can manage your tracking preferences through your cookie settings as described in Section 7 of this Privacy Policy.

13. Automated Decision-Making and Profiling

We may use automated processes and algorithms to analyze your personal information for the purpose of:

• Personalizing your menu recommendations and promotional offers based on your order history and browsing behavior.
• Detecting and preventing fraudulent transactions and account activity.
• Optimizing delivery routes and estimated delivery times.

These automated processes do not result in decisions that have significant legal or similarly significant effects on you. If you have concerns about how automated processes affect your use of our Services, please contact us at [email protected].

14. Filing Complaints

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can attempt to resolve your concerns.

14.1 Contact Us Directly

• Email: [email protected]
• Website: imosspizz.top
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days of receipt.

14.2 Federal Trade Commission (FTC)

If you are unsatisfied with our response or believe that we are engaging in unfair or deceptive practices in violation of the Federal Trade Commission Act (FTC Act), you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.3 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.4 State Attorney General Offices

Depending on your state of residence, you may also have the right to file a privacy complaint with your state's Attorney General office. Many states have enacted their own comprehensive privacy laws with enforcement mechanisms through their Attorney General. We encourage you to consult your state's official government website for information on how to file a complaint.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised Privacy Policy on our website at imosspizz.top.
• For material changes that significantly affect your rights or how we use your information, we will provide additional notice, such as sending an email to the address associated with your account or displaying a prominent notice on our website.

Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the information below:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you feel that we have not been able to assist with your complaint or concern, you retain the right to contact the regulatory bodies described in Section 14 of this Privacy Policy.